Customer Service

Comprehensive Watch Services: Before, During, and After Your Purchase


Before Purchase

Product Exploration: Our dedicated team assists you in exploring our diverse range of watches, providing detailed information about specifications, materials, and design features.

Customized Quotations: We offer transparent and competitive pricing customized to your order requirements, ensuring that you receive the best value for your investment.

Sample inspection: We offer sample inspection services for each order to ensure that the product meets your expectations and standards.

Professional Consultation: Our dedicated sales team is at your service, ready to assist you with any questions you might have regarding watch mechanisms, functionalities, and customization possibilities.

Brand Customization: Explore a wide range of options for branding, logo positioning, and packaging selections, assist you to build your own brand and unique design.



During Purchase

Order Guidance: Our team guides you through the order process, clarifying payment terms, lead times, and other relevant details to ensure a seamless transaction.

Quality Assurance: Rest assured that our rigorous quality control measures are in place to guarantee that every watch meets the highest industry standards.

Efficient Bulk Order Management: : We create production plans, optimize manufacturing processes, and maximize capacity efficiency to ensuring the highest level of productivity.

Timely Communication: We keep you updated at every step, from order confirmation to production progress, ensuring you are well-informed.


After Purchase

Delivery and Logistics: We work closely with clients and freight forwarders ,also can recommend suitable freight option for smooth goods handover.

Post-Purchase Support: Our committed customer service team is always available to address any concerns you might have after your purchase. Additionally, we provide a one-year warranty to ensure your complete satisfaction.

Documentation and Certifications: We supply essential documents, such as product catalogs, certificates, and warranties, to assure you of our commitment to quality.

Long-Term Relationship: We consider your journey with us a partnership, and we are committed to fostering a lasting relationship based on trust and satisfaction.